job description

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Your Role

As a Weekend Sales Associate, you act as a brand ambassador by building genuine connections with customers, offering personalized styling advice, and maintaining an organized and attractive store. You'll work with your team to deliver tailored customer experiences and support a welcoming sales environment. On weekends, you'll focus on creating fashionable looks that strengthen the customer’s bond with the Saks Fifth Avenue brand, leveraging your expertise in styling, designers, and trends. Your role is to foster a positive, inclusive atmosphere and enhance the business through exceptional customer service.

This role requires full Friday Saturday and Sunday availability.

What You’ll Do

• Proactively greets and welcomes all clients throughout the store and within the department to initiate the experience and demonstrate willingness to assist.
• Engages customers while building an authentic connection and offering personalized styling.
• Demonstrates selling and service behaviors that develop deep and lasting customer relationships.
• Demonstrates timely follow-up and follow-through on customer requests and commitments.
• Promotes store services and handles transactions smoothly.
• Assist customers where needed across various store areas, including the sales floor and fitting room.
• Educates self and client on merchandise, events, promotions, policy and services.
• Drives loyalty by using product knowledge to enhance the customer experience.
• Demonstrates expert styling and brand knowledge, curious about all categories in the store.
• Operates as One House by assisting in operational tasks: actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments.
• Ensures audit compliance and Merchandise Protection Standards are met (such as willcall, hold policies and credit compliance).
• Collaborating with store leaders and peers to meet goals and foster a positive team environment.
• Fosters an environment of inclusivity and belonging amongst peers and clients by respecting and adapting to different styles and personalities.
• Maintains professionalism, follows work schedule and adheres to personal presentation standards.

What You Bring

• Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
• Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
• Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb, with or without reasonable accommodation.
• Sales Associate or customer-focused experience (preferred).
• Brings a hospitality mindset when engaging with customers.
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
• Technology proficiency and ability to operate a point-of-sale system.
• Takes initiative in making thoughtful decisions.
• Motivated and results-driven with a proven ability to set and achieve sales goals.
• Role may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.

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Salary and Other Compensation:

The starting hourly rate for this position is between [$13.00-$15.00 per hour].  Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is eligible for commissions in accordance with the terms of the Company’s plan.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.